Bouncy Castles
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 HOME > FAQ’s

Are Jelly & Ice Cream covered by Public Liability Insurance?
Can I hire an item from you and then charge people to go on it?
How much space will I require for a Bouncy Castle?
Are Jelly & Ice Cream members of any association or governing body?
Can a Bouncy Castle be set up upstairs?
Are the staff of your company CRB (Criminal Records Bureau) checked?
Do your staff carry identification?
How much is Postage and Packing on items purchased from your shop?
Do I have to open an account in order to purchase items from you?
How can I pay for items and services ordered from yourselves?

Are Jelly & Ice Cream covered by Public Liability Insurance?
Yes, we are covered up to £1,000,000.00 for Public Liability. If you wish you are more than welcome to ask to see proof of this prior to hiring us or any of our equipment.

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Can I hire an item from you and then charge people to go on it?
Yes, providing all safety messages and terms and conditions are adhered to. However, if this is your intention please notify us prior to delivery so that we can make a note of it. Also it is strongly recommended by us that if you are charging participants you ensure that you are covered by Public Liability Insurance in your own right.

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How much space will I require for a Bouncy Castle?
We strongly advise you to measure the area in which you wish to have a bouncy castle prior to an order being placed. We advise that a space of approximately 4 (four) feet is left down either side and sufficient room for the mains blower at the rear (approximately 8-10 feet) wherever possible. There should always be sufficient room at the front of the unit to allow participants access on and off the inflatable.

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Are Jelly & Ice Cream members of any association or governing body?
Although not a governing body, Jelly And Ice Cream are members of the British Inflatable Hirers Association. We comply with their Code of Conduct to ensure piece of mind to all our customers. Click on their logo at the bottom left of the page for more details about them.

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Can a Bouncy Castle be set up upstairs?
For various Health and Safety reasons we will not set up any of our inflatable's upstairs, however the exception is a couple of steps up to a garden lawn outdoors. If you have any doubts or questions please contact us for a definitive answer.

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Are the staff of your company CRB (Criminal Records Bureau) checked?
Although not done by this company all of its staff have been CRB checked for other organisations and the respective certificates can be viewed if requested.

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Do your staff carry identification?
We are in the process of issuing all staff with Company Identification, if however you are ever unsure of the identity of an employee please ring us to confirm.

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How much is Postage and Packing on items purchased from your shop?
Postage and Packing is set at a flat rate of £2.95 for all orders below £50.00. However, spend over this amount and P&P is free!

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Do I have to open an account in order to purchase items from you?
No, at the present time we do not have the facility to hold accounts for individuals. All orders are dealt with and invoiced individually.

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How can I pay for items and services ordered from yourselves?
For details on how you can settle your invoice please see our Payment page.